Question 1

What is One Scanner and how does it work?

Accepted Answer

One Scanner turns your mobile phone into a portable document scanner. By leveraging device camera optics and AI edge detection algorithms, it captures physical paper, receipts, whiteboards, or books, automatically removes perspective skew, and produces crystal-clear PDF or JPG files.

Question 2

What file formats can I export to?

Accepted Answer

One Scanner supports exporting to high-resolution PDF (with customizable page sizes like A4, US Letter, Legal), high-quality JPG images, plain TXT (from OCR text extraction), and compressed ZIP archives for multi-page batch jobs.

Question 3

How does ID Card & Passport scan mode work?

Accepted Answer

ID Mode lets you take snapshots of the front and back of any identity card, driver license, or passport. The app automatically aligns both sides onto a single clean A4 document ready for official printing or emailing.

Question 4

How accurate is the Neural OCR and which languages are supported?

Accepted Answer

Our deep learning OCR engine achieves up to 99.8% recognition accuracy on printed documents and supports over 100 languages, including English, Spanish, French, German, Chinese (Simplified & Traditional), Japanese, Korean, Arabic, and Hindi.

Question 5

Does OCR require an active internet connection?

Accepted Answer

No! One Scanner comes with offline on-device neural models. You can extract text from documents completely offline in airplane mode or in areas without cellular connectivity.

Question 6

Are my scanned documents stored or viewed on NextMob servers?

Accepted Answer

No. NextMob adheres to a strict Zero-Knowledge privacy architecture. Your document scans and photos remain entirely on your local device unless you explicitly choose to backup to your own personal cloud account (Google Drive, iCloud, Dropbox).

Question 7

Can I password protect my sensitive PDF scans?

Accepted Answer

Yes. One Scanner includes built-in AES-256 PDF encryption. You can set a custom password for any exported PDF file to prevent unauthorized viewing.

Question 8

Is One Scanner free to use?

Accepted Answer

Yes! Core scanning, edge detection, multi-format export, and basic OCR are completely free. We offer an optional Pro upgrade for high-volume batch processing and unlimited multi-language OCR packs.

Question 9

How do I restore my purchase on a new phone?

Accepted Answer

Open One Scanner, navigate to Settings > Restore Purchases, and ensure you are signed in with the same Apple ID or Google Play account used during the original transaction.

Everything You Need to Know

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